Terms of Shipment

Shipping Policy

How long does it take to receive my product?

his depends solely on the Sculpting Time in addition to the Shipping Method you select during checkout.

Rate name	Condition	Price
Express Shipping -3-5 business days	€0.00–€138.99	€29.95
Express Shipping -3-5 business days	€139.00 and up	Free
Express Shipping+ Shipping Insurance (Delivery Time 3-5 business days)	€139.00 and up	€7.99
Express Shipping+ Shipping Insurance (Delivery Time 3-5 business days)	€0.00–€138.99	€37.94
Recommend! Priority Shipping 6-8 Business Days	€0.00–€128.99	€19.95
Recommend! Priority Shipping 6-8 Business Days	€129.00 and up	Free
Recommend! Priority Shipping 6-8 Business Days With Parcel Insurance	€0.00–€128.99	€26.94
Recommend! Priority Shipping 6-8 Business Days With Parcel Insurance	€129.00 and up	€6.99
Standard Shipping 9-11 Business Days	€0.00–€128.99	€15.95
Standard Shipping 9-11 Business Days	€129.00 and up	Free
Standard Shipping With Parcel Insurance	€129.00 and up	€5.99
Standard Shipping With Parcel Insurance	€0.00–€128.99	€21.94

 

Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address. 

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 15 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update

Please keep in mind delivery dates may change due to inclement weather conditions or holiday. 

 

Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.The tariffs generated by DHL need to be borne by the buyer.

Please note: 

• If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
• At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
• Expedited shipping is not offered to P.O. Box shipping addresses.
• We do not offer overnight shipping.

We temporarily do not provide transportation to the following countries：Iraq、Palestinian Territories、Libya、French Polynesia、Botswana、Azerbaijan、Antigua and Barbuda、Åland Islands、Bouvet Island、French Southern Territories、Congo - Kinshasa、Heard & McDonald Islands、Côte d’Ivoire、Liberia、Mali、U.S. Outlying Islands、Micronesia、Antarctica、South Georgia & South Sandwich Islands、Saint Barthélemy、Svalbard and Jan Mayen.

If you have any questions, please feel free to contact us via email: cs@mycustombobbleheads.com